|
This is not Service 101 or another session of “Smile Training”. Basics are appropriate for those new to the workforce, but they usually are not the problem. The greatest service challenges are not from those few new, who don’t know how, but the vast majority who have forgotten why. It is a problem not of heads, but of hearts. What’s needed is not a new way of doing, but a renewed reason for doing.
Astonishing Service is about bringing our heart to work, and to all the relationships in our lives. It is about experiencing the energy of a child, the joy of play and the excitement of “new” in all our relationships. Life is all about relationships of service. We serve our Customers, our coworkers, our family, our community and even ourselves. We believe these relationships often breakdown not because we don’t know how but because we have forgotten why. This program is designed to make work (and life) more enjoyable for everyone involved.
A Twelve Step program for Astonishing Service:
- Understand the value of not knowing.
- To be reminded how our outlook creates our reality.
- Discover the value of Surprise.
- Break away from the “acceptable levels of service” paradigm.
- Identify and understand the process of overcoming some of the barriers to Astonishing service.
- Realize the importance and process for recovering from a perceived level of dis-service.
- Recognize the lifetime value of our relationships.
- Understand the importance of humor and laughter in improving the workplace.
- Experience miscommunication, and remind them of the skills for communicating both intellectually and emotionally.
- Relearn the negative impact of the three Rs (Resist-Resent-Revenge).
- Learn through adapting non-traditional examples.
- Laugh, giggle or smile (at least once).
|
|
